Frequently Asked Questions
Everything you need to know about our premium selection of rubs, sauces, and spices.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location within the United States.
Do you offer international shipping?
Currently, we only ship within the United States and Canada. We are working on expanding our logistics to provide international shipping in the near future.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on opened items. If your product arrived damaged or you received the wrong item, please contact us within 14 days for a replacement or refund.
Are your rubs and sauces gluten-free?
Many of our products are gluten-free, but ingredients vary by brand. We recommend checking the specific ingredient list on the product page or the packaging for allergen information.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress.
Do you offer bulk discounts for competitions or catering?
We do offer special pricing for bulk orders and professional BBQ teams. Please reach out to our support team via the contact page for a custom quote.